Frequently Asked Questions

Frequently asked questions about Yaris Equestrian and the products we sell.

Our Products

Do you send colour swatches?
Yes we can send colour swatches, all you need to do is let us know the address to send them too.

Can I have any colour / binding combination?
Each product comes with a variety of colour and binding  options. You can choose any combination you like from the colours available.

Can you match my brand colours?
We will match your colours as closely as we can, and match the binding and piping. Please contact us and we will be happy to send you a mock-up.

Embroidery vs Print?
Embroidery is the tried and tested method of branding your items and will not only look fantastic but is also very durable and capable of long-term washing. The limiting factor of embroidery is size and for larger items you may want to consider print. Print is a way to present a much larger image although not best suited to daily use and frequent washing.

What materials do you use?
We have a very well established and trusted supply chain and only use high quality materials that are tried and tested for comfort and durability. All our materials are bought in the UK and manufactured in the UK.

Where can we see your products? Do you have a showroom?
We have many examples of our products in use by well known riders and we are happy to send samples where required. Although we dont have a physical ‘shop’ anyone is welcome to visit us and see the products first-hand.

What does digitising my logo mean?
This is the process that turns a visual image (jpg etc) into a format that enables the embroidery machine to stitch the logo. This is a one off charge. Once we have your logo in a digitised format, we will keep this for future orders.

Our Ordering Process

Is there a minimum order?
No, there is no minimum order.

How do I place a bespoke order?
Either through our website or contact us by phone or email and we will be happy to help you with your bespoke requirements.

What are your delivery charges?
Please see our Shipping Charges from our homepage.

Do you ship internationally?
Yes, please see our Shipping Charges from our homepage.

Do I have to have an account with you to purchase online?
No, you don’t have to create an account, you can checkout as a guest.

Do I have to buy online?
No, you can place your order via telephone or email.

How long will it take for you to make my product?
We aim to produce your order as quickly as possible but as all products are made to order and can take up to 21 days. We will try to accommodate any particular requirements, just contact us to discuss.

Our Sizes

How can I make sure I can get an accurate fit?
Please see ‘size chart’ at the bottom of our home page. If you have any queries about sizing, you are welcome to contact us.

Returns

How do I return a product?
As all products are made to order we can only accept returns if a product is faulty. Please see ‘Shipping & Returns’ on our home page.

General

How do I contact you?
You can contact us by telephone, email or post. You can see all of our contact details here.