frequently asked questions

FAQs

Our Products

Do you send colour swatches?
Yes we can send colour swatches, all you need to do is let us know the address to send them too.

Can I have any colour / binding combination?
Each product comes with a variety of colour and binding  options. You can choose any combination you like from the colours available.

Can you match my brand colours?
We will match your colours as closely as we can, and match the binding and piping

Can you embroider more than one logo?
Yes, if you have any bespoke requirements, we can help! Please contact us.

What materials do you use?
We use high quality materials that are tried and tested for comfort and durability.

Where can we see your products? Do you have a showroom?
We can be seen at our stand at many of the larger shows nationally, many of our products are used throughout the show circuit. We don’t have a showroom but we are out exhibiting at shows nationally.

What does digitising my logo mean?
This is the process that turns a visual image (jpg etc) into a format that enables the embroidery machine to stitch the logo. This is a one off charge. Once we have your logo in a digitised format, we will keep this for future orders.


Our Sizes

How can I make sure I can get an accurate fit?
We supply sizing guides to help you estimate the correct fit for our products. If you have any queries about sizing, you are welcome to contact us.

 

Our Ordering Process

Is there a minimum order?
No, there is no minimum order.

How do I place a bespoke order?
Contact us as the office via phone or email and speak to our experts and we will be happy to help you with your bespoke requirements.

What are your delivery charges?
Our delivery charges are £5 flat rate per order, or free delivery for orders over £200 (within Mainland UK).

Do you ship internationally?
We do ship internationally, for overseas orders please contact us as further delivery charges apply.

Do I have to have an account with you to purchase online?
No, you don’t have to create an account, you can checkout as a guest.

Do I have to buy online?
No, you can place your order via telephone or email.

Can I try before I buy?
No, our products are all made to order, however, if you visit us at one of our trade-stands you can see our products in person.

How long will it take for you to make my product?
We aim to produce your order as quickly as possible but as all products are made to order and can take up to 21 days. We will try to accommodate any particular requirements.

 

Returns

How do I return a product?
As all products are made to order we can only accept returns if a product is faulty. Please contact us if you believe this to be the case and we will arrange the return.

 

General

How do I contact you?
You can contact us by telephone, email or post. You can see all of our contact details here

 

 

 

Find Us Elsewhere!

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